Our Services

Leveraging industry experience and subject matter expertise to improve Operational Excellence

Services that we Offer


The Centre leverages industry experience and expertise to help organisations achieve their purpose and commercial objectives through improving operational excellence.

Gain insights and practical takeaways.

These  events focus on a different aspect of operational excellence.

Roundtables run for two hours and involve a panel of 3 different organisations that have made progress in this area.

Hot Topic Forums are are also two-hours long but involve a Subject Matter Expert (sector or consultant) presenting on a hot topic.

Both formats include facilitated small group discussions (Zoom break out rooms) to gain insights and ideas from peers.

Participate in collaborative problem solving.

Groups of 8 participants have a 90-minute facilitated Zoom-video call every 2nd month for a deep dive discussion on a shared challenge (or opportunity) using a collaborative problem solving process.

The groups identify the topics for each sessions.

Best Practice Groups focus on four topics:

  • Impact Measurement
  • Service Delivery 
  • Digital Leadership
  • People (Staff & Volunteers)

Best Practice Groups are available for members only.

Providing an introduction to additional implementation assistance.


While the Centre does not provide consulting services, we can introduce you to consultants who have a proven track record in the For Purpose sector and can provide targeted consulting services to help improve organisational performance.

Cost-effective, sector-relevant capability development.


Capability development is critical to ensure staff have the skills to be effective and nimble in supporting organisation’s purpose and commercial objectives.

Our workshops include pre-reading which provides participants with baseline knowledge of key concepts and frameworks.

This allows the Zoom workshops to focus on embedding skills through groups discussion and activities. Action planning and setting up buddy groups ensures participants leave with a clear implementation plan.

Workshops are competitively priced at $330 (members) or $440 (non-members) per person.

This includes pre-reading, three Zoom workshops (each 2.5 hours duration) and access to the CSP Resource Hub.

Supporting talent retention and career progression.


Supporting professional development is an effective investment to improve effectiveness and productivity, while also assisting talent retention.

The Centre is pleased to partner with Bradford Institute of Advanced Education (BIAE) to promote the Advanced Diploma of Community Sector Management (ADCSM) as a cost-effective, sector-relevant development offering.

This is particularly cost-effective for participants in Queensland, ACT and South Australia who are eligible for a significant TAFE subsidy.

Supporting effectiveness and retention of high potential managers.


Mentoring is an effective approach to optimise the impact of key individuals and also support talent retention.

The Centre’s mentors are drawn from a pool of senior leaders from the For Purpose sector (either in current or previous role) and matched with high potential mentees. The mentor and mentee meet (in person or via Zoom) 6 times over a 9 month period.

The mentoring service is available to members only.

A go-to resource hub on operational excellence.


The Resource Hub has over 400 curated articles covering different aspects of Operational Excellence within the For Purpose sector.

These articles include Best Practice Tool-kits, How-to Guides, Templates and Whitepapers.

The Resource Hub is available to members only.